Frequently Asked Questions
How do I open a Creator account?
Visit eXantria.com/signup, register with accurate personal information, and submit identification for verification. Approval may take a few days.
Why was my Creator account application rejected?
Rejection may occur due to incomplete, inaccurate, or outdated information, or failure to meet eligibility criteria. Contact support for feedback.
How do I delete my eXantria Creator account?
Log in, go to “Edit my page”, and select the deactivation option. Follow the prompts to confirm, noting that your User Content license persists post-termination.
Why can’t I open an eXantria Creator account?
This may be due to regional restrictions, age requirements (must be 18+), or an existing account. Check with support for assistance.
Can I hide my profile?
Yes, you can hide your profile from Search, Page Explore, and Explore Creators by adjusting your visibility settings in the account dashboard. Navigate to Menu > Settings > Privacy to enable this option.
How do I set up payouts?
Log in, navigate to Menu > Financial > Payout Method, and select one of the three available options: Bank Transfer, GCash, or KBZ pay/Wave
When will I receive my payment after withdrawal?
Your payment will be available within 14 business days after processing. You can also view your estimated payment date in the system, which automatically calculates based on your withdrawal date.
What payment details are required?
To avoid delays, provide complete and accurate information. For Bank Transfer, include:
- Full name (must match your registered name)
- Bank account number
- Bank name
- Full address (including street, city, and country)
- Email address (for notification purposes)
- Postcode (to ensure correct routing)
Incomplete or mismatched details may delay your payout.
Is a short video call required for the first withdrawal?
Yes, eXantria requires a short video call for identity verification on your first withdrawal to ensure security and compliance with platform policies. Schedule this through your Telegram support group.
Why is my payment late?
Your payment may be delayed due to incomplete or inaccurate payment details (e.g., missing bank information), pending verification (including the required first withdrawal video call), system reviews for compliance with the Terms of Service, or insufficient subscriber posts as required per month according to the website terms. Please contact support if issues persist.
What fees does eXantria charge?
eXantria charges a 20% fee on all your platform earnings, as outlined in the Terms of Service, to support platform operations and services.
How is the 20% charge applied?
The 20% fee is deducted automatically from your earnings before payouts are processed.
Are there additional charges?
There are no additional platform fees beyond the 20% charge, but payment processing fees from your bank or payment provider may apply and are your responsibility.
Can I avoid the 20% charge?
No, the 20% charge is a standard fee for using eXantria’s services and cannot be avoided, as per the Terms of Service.
What type of content can I share on eXantria?
You can share photos, videos, text, and other materials as User Content for personal entertainment purposes, but adult-oriented content, 18+ content in public areas (e.g., unlocked content), sexual activity with a partner (e.g., couple sex), violence, violent material, or abusive language is prohibited. Additionally, reposting Instagram or Facebook content and charging a fee to users is not allowed. Ensure all content complies with the Terms of Service and local laws.
Can I engage with my audience?
Yes, eXantria supports private messaging and other interactive features. Keep all interactions respectful and within the Terms of Service guidelines.
What is eXantria coin? What can creator do with eXantria coin ?
Exantria coins are not yet an active feature on the Exantria platform. In the future, once activated, creators will be able to use Exantria coins to promote their accounts across Exantria's social media channels, boosting visibility and attracting more fans to their content. For now, creators can monetize through subscriptions, content sales, paid chats, custom perks, and referral commissions, earning directly in USD. Stay tuned to exantria.com for updates on the Exantria coins feature!
How to apply to be a Creator?
Turn your creativity into cash! 💰 Sign up on eXantria, submit your creations, and join the creator revolution! 🚀🎨
Check the instruction video here
How to cancel my subscriptions?
Learn step-by-step how to cancel your subscription quickly and easily here