Customer Services Oriented Employees Training


About

How to spot personality styles? – Monday 28th January - 9 am to 12 pm . Understanding the four common personality styles . How to communicate with each style . Sales techniques / complaint resolutions based on personality styles Effective first impression – Monday 28th January - 1 pm to 4 pm . Create an unforgettable first impression . Process for meeting and greeting customers . Body language and mirroring techniques Effective business writing skills – Monday 4th February - 9 am to 12 pm . Emails etiquette . Business letter and memorandum structure . Tips on effective proofreading Complaint resolution – Monday 4th February - 1 pm to 4 pm . Handling demanding customers . Facing difficult situation professionally . Complain resolution process put in practice (role play) Telephone skills – Monday 18th February - 9 am to 12 pm . Telephone manners . Active listening techniques . Techniques to create favorable customer attention in outbound calls . Facing difficult situation professionally

Contact

When
Every Monday

From January 28, 2019 to February 18, 2019

9:00 am - 12:00 pm
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Where

Parkside One Building, 271-273 Bagayar Street, San
Yangon 11111
Myanmar

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